Communication in Professions and Organisations Programs
Themes
This innovative set of Programs focuses on communication in the professional and organisational workplace. It addresses five main themes:
- What are the key communicative practices and events in the workplace?
- Who is engaged in them and what are their roles?
- What types of communication do professionals produce and interpret?
- How do professionals achieve their distinctive work-related goals?
- How does enhanced communication contribute to organisational change?
Focus
The main focus is on enabling professionals to describe, interpret, and evaluate effective communication practices in the contemporary workplace. Here are the key questions that underpin the Program:
- How do professionals acquire communicative expertise?
- How can professionals appraise and evaluate communicative effectiveness?
- How do workplaces respond to diversity both within and among cultures?
- What is the impact of technology on communication practices in the workplace?
- What analytical tools do professionals require to understand communication?
Students
The Programs are designed for professionals involved in communication issues in the workplace. They are intended both for those involved in communication training and for those concerned with expanding their own communication expertise as practitioners and as managers.
You may be:
- Trainers
- Information and communication experts
- Technical writers
- Counsellors
- Quality evaluators
- Managers
- Professionals with communication responsibilities
- Consultants (e.g. in change management)
You may be working in:
- Health and social care
- Business and the economy
- Justice and legal systems
- Bureaucracy and government
- Risk appraisal and insurance
- Education and training
- Public policy
- Human resource management
- Media and creativity
- Engineering management
- Customer service
- Call centre management
You will be interested and engaged in understanding how communication:
- Is central to organisations and professions
- Effectiveness can be evaluated
- Systems and practices can be improved
- Experts can be skilled to manage diversity and change
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