Department of Linguistics
LING948: Evaluating communication systems, processes and products
Availability : |
E1 X1 X2 |
Credit Points |
4 |
Convenor(s) |
Dr Alan Jones, Prof Chris Candlin |
Unit Web Site |
Description
This Unit introduces you to the key issues, challenges and methodologies which arise when we evaluate communication in the workplace. Communication is analysed in terms of systems, processes and products, and we explore these perspectives across a wide range of professional and workplace environments. The Unit shows how evaluation is a deeply rooted component of all human communication, serving different functions in different settings. We examine how communication ‘systems’ give rise to – and arise from – the ‘processes’ of knowledge construction, exchange and interpretation. The Unit reviews research findings showing how communicative 'products' like agendas, minutes, records, reports and other workplace documents engender and give accounts of action. It shows how 'talk' can be re-contextualized — that is, transformed into operational procedures or initiatives, which are in turn transformed into workplace processes (including modes of production). We adopt a multi-modal, multi-perspectived approach to the analysis of communicative systems and events, interpersonal processes and textual products as a way of appraising how well a workplace ‘runs on talk' (and, of course, on writing).
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